We hope this page helps you with any problems you may have, if not then please send us an email ;)
Postage:
To make it simple we offer free postage on every item you see within the UK only, this makes it easy for you to know that the price you see is the price you pay - we charge £5 for all orders outside of the UK - regardless of weight/size
Payment:
We use an integrated payment system known as paypal, the reason for using this is many of you will already be familiar with it and it is very secure with a verygood reputation. You do not have to sign up to use it and can use either credit cards or bank cards. We can also take cheques or postal orders if you do not like using paypal - just contact us for details and you can send a cheque/postal order if this is better suited for you
Delivery:
We send all items VIA 1st class post, most items are sent by recorded delivery if above a certain value. We are of course fully responsible for ensuring you get your items so please do not worry about that. In the case that your item does not arrive within 10 days please send us an email and we will of course sort for you
Returns:
We accept returns and will refund in full within 14 working days, any time after that we offer a full exchange of the product like for like, in the case the item is out of stock we can arrange to send an alternative product - again any problems please feel free to email us and we can help
Guarantee:
We offer a full 12 month guarantee, what this means is if your item has a fault that we are responsible for then we will replace free of charge. We will not replace items that are damaged accidentally, such as an mp4 player that has a broken screen. Although we can of course help source parts if this is the case.
